POLICIES
The terms Client/Pet Owner are to be considered the same meaning with the person contracting services for one or more domestic animals or homes.
Matilda’s Mom Dog Walking & Pet Services, LLC. is also known as Matilda's Mom or Matilda’s Mom Dog Walking & Pet Services from here forward; providing services to the Pet Owner/Client which includes, but is not limited to: dog walking, transporting pets, pet visits, pet feeding, pet sitting, house checks, shopping, litter box service and cleaning and caring for pets.
The terms of this contract apply to all pets owned by the Client, including any and all new pets that the Client obtains on or after the date that this service agreement was accepted and agreed to terms by client, whether verbally or written, at any and all locations the Client designates for service.
Client desires to engage Matilda’s Mom Dog Walking & Pet Services, LLC. to provide pet care and agrees to the terms and policies below:
KEY RELEASE POLICY:
Two working copies of your house keys, a key code or a lockbox must be provided at time of the meet and greet. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter’s control, Matilda’s Mom Dog Walking & Pet Sitters LLC and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a Client’s home on Client’s behalf. Client will be responsible for all expenses and time incurred and reimburse Matilda’s Mom upon return. If you prefer us to drive to you and pick up your key, and drop it off upon your return, there will be an automatic fee each way. We keep one key in our main office, and your primary sitter has the other key. Having 2 keys issues is imperative–that way if there is a sitter issue, Jamie or her team will step in and act as a back up sitter to care for your pets.
We will not work with condominiums’ sales offices or apartment leasing offices to pick up or drop off keys. Many times, the sales reps or leasing managers are off touring prospective owners/renters, or are not available when we arrive or depart to handle the key. Oftentimes, the office is closed for holidays or evening visits. We will, however, work with 24 hour desk representatives who have your key on file. Please note that this process may cut into your pet visit times. Front desk reps must be present upon our arrival and departure to handle your key–any additional time that we have to wait beyond reason may result in extra billed time.
HOUSE ACCESS POLICY:
Home and community/gate access is imperative for your Primary sitter and for Jamie, to act as a back up should an emergency happen. We want to assure there are no missed visits. Lock boxes or key codes are Matilda’s Mom’s preferred method of access to your home. Lock boxes can be sold by Jill’s Next Door ($35) or you may use your own. It is the client’s responsibility to ensure the lock box is in working condition and is placed in a secure location outside of the home before visits. Up to (2) tested key copies should be placed inside. If you only have one, that is fine too. Do not add key tags or key rings. If clients use electronic locks, key fobs and garage code access, keys must be hidden on the property or with a neighbor in case of power outages or low battery issues. It is the pet owners responsibility to provide safe access to their home: leaving outdoor lights on for evening visits, cleared pathways of debris for home access, etc.
Rates and Fees: All rates and fees are accessible on our website: www.MatildasMom.com. A $15 Holiday fee may apply. If you are located outside of our territory, a mileage fee will apply. If you are looking for a specific time, visits outside our standard hours, or add-on concierge services, additional fees apply.
Pricing of Services:
All pricing of services offered by Matilda’s Mom are listed on www.MatidasMom.com and have been calculated according to national and local averages. Client is expected to submit payments for posted rate and follow all cancellation and policies on all services provided by Matilda’s Mom. A $15 Holiday fee may apply. If you have visiting pets (besides household pets), an extra fee per pet will apply.
Payment Policy:
Matilda’s Mom accepts payment via credit card or Paypal through our secure merchant account through Time to Pet. We will email you a detailed service order for your review before your departure. Let us know if any changes need to be made to the order. We must have a credit card on file before the start of services. Your card will be charged if no action is taken within 4 days of your arrival home. No cash or check payments will be accepted. Tips are greatly appreciated by the sitter and receive 100 percent of the tips for a job well done. You can add the tip to your invoice, or leave cash for your sitter. Matilda’s Mom can also add a tip at the end of services as well.
Cancellation Policy
Matilda’s Mom operates with a no‑overbooking philosophy. When you reserve time with us, your sitter’s schedule is held exclusively for your pet. To ensure fairness, reliability, and uninterrupted care, the following cancellation terms apply.
1. Vacation Pet Care (Travel / Multi‑Day Visits)
These services require dedicated scheduling and reserved sitter availability.
14+ Days Before Start of Services: A full refund is available.
13–8 Days Before Start of Services: A 50% cancellation fee applies.
7–0 Days Before Start of Services: The full invoice is due.
After Client Departure
Visits cannot be canceled or refunded once you have left for your trip.
If you return home early, remaining scheduled visits are still due, as your sitter has reserved this time exclusively for your pet’s care.
2. Regular Dog Walks & Drop‑In Visits (Non‑Vacation Services)
24‑Hour Cancellation Requirement: Visits canceled with less than 24 hours’ notice are billed in full.
This ensures your sitter is compensated for the time reserved and allows us to maintain consistent scheduling for all clients
A lot of planning goes into scheduling care for your pets. Our team works very hard to accommodate everyone to the best of our abilities so that you (our clients!) can fully enjoy your time away and have peace of mind that your pets are in good hands with our team. This policy is in place to protect your requested time as well as to protect our staff from last-minute cancellations that are not always possible to fix during peak hours.
Weather (hurricane, snow storms, tornadoes, etc), civil unrest, dangerous travel situations or other unavoidable disasters may be considered a natural disaster and may qualify for a full refund. Each circumstance will be closely monitored and considered at the time of the event.
Early Return to Home or Late Departure from Home:
Reservations are made to plan sitter availability for Client’s reservation dates. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time, regardless of whether Client returned home early or departed later than the prior reservation scheduled. No amount of money will be refunded to Client for early returns home or late departures from home by Client after a reservation date has been agreed upon.
Matilda’s Mom Office Hours:
Our regular business hours are Monday thru Friday from 9am-5pm. To make a reservation, please schedule through your online account via Time to Pet. Messages are monitored for emergencies when the office is closed. All other messages will be returned during business hours. Pet care hours are from 7am-9pm.
Scheduling:
All reservations must be submitted through your Time to Pet account, and confirmed from our end. Text messages, emails, assumption, and other methods are not valid scheduling confirmations and Matilda’s Mom will not be responsible for non-scheduled visits. Under no circumstances are clients and staff permitted to communicate directly through personal means. Any and all communication can either be directly relayed to the staff through the messaging system in Time to Pet or can be communicated through the management team, who is in constant contact with the team throughout operation. All scheduling has to be initiated by the client, and the client must request their schedule conveniently through our app. Clients are required to self-schedule. If the company has to schedule the client due to no activity or unwillingness, we add our scheduling fee of $15 that may be automatically added to their invoice. This fee does not include app errors or late adds, or cancellations.
Visit Hours:
We require a minimum 2.5-hour time window for all appointment requests, as we cannot guarantee an exact time due to the nature of the schedule.
Confirmations of appointment requests will be approved for the time window and will be spaced out appropriately for any multi-service requests. The most accurate time of arrival can be seen on your Time to Pet Portal on the morning of the appointment but is subject to change bearing any last-minute changes or emergencies that are out of management’s control. If your pet has any age or health restrictions, please let us know!
Matilda’s Mom works in visit timeframes, not exact times–unless the pet requires timely medication distribution. Please add target time in the notes section when you request to schedule, and we will try to accommodate.
TIMESLOTS:
Morning Visits: 7am-10am
Mid-Morning Visits: 10:30am-12:30pm
Afternoon Visits: 12:30am-3pm
Late Afternoon: 3pm-6pm
Evening Visits: 6pm-9pm
If visit requests are before or after our dedicated time slots, a fee of $15 will be added for outside hour visits.
Last Minute Service Request:
Sometimes emergencies happen–our goal is to help you when you need it most, even at the last minute. Sitters have set schedules and time blocked, and it is extremely cumbersome to receive last minute non-emergency requests. Scheduling is first come, first serve. We will turn away last minute requests when we are booked. We suggest regular clients BOOK ONE MONTH IN ADVANCE FOR THE ENTIRE MONTH. Please note a $10 fee will be added to last minute requests (last minute is within 24 hours of services).
Friends and Family Access:
We understand that your friends and families may want to check in with your pet while you are away, or that a relative or friend may be staying at the home while our services are rendered. Please alert Matilda’s Mom and the sitter of ANY PERSONS who has access to your home with your permission for safety purposes. Matilda’s Mom reserves the right to leave the property should they feel uncomfortable or unsafe if persons with access arrive home during their visit. Refunds will not be provided. Matilda’s Mom will not be held responsible for any mistakes, misfortunes. or damages incurred to or in your home or pet made by persons who have access to clients home.
Holidays:
New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Juneteenth Independence Day, Labor Day, Black Friday, Veteran’s Day, Columbus Day, Martin Luther King Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Clients will be billed an additional $15 fee for each pet sitting/dog walking visits on these holidays.
Off-leash Dog(s):
Some of our Clients request off-leash activity and play with their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks, backyards, and other fenced in legal-for-dogs areas in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash play time, neither Matilda’s Mom Dog Walking & Pet Services, LLC nor Matilda’s Mom Dog Walkers & Pet Services, LLC walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s). Dogs will ALWAYS remain leashed in open areas (neighborhoods, public areas, unsecured yards, etc.).
Sitter Assignments:
We assign each client to a primary sitter, however, if the primary sitter is unavailable, a secondary sitter or the owner Jamie may be assigned to cover the visit. This includes all visits, and may include breaking the visit requests up between sitters (shift work).
Dog Leash Behavior:
If a dog is unwilling to go for a walk, puts on the “brakes,” we will do everything in our power to encourage the dog to continue on the walk. Treats, running start with dogs, words of encouragement, etc. We will not pull the dog down the street and find alternative ways to exercise the pup. That may be play time, remaining idle until the dog is ready, sniffing outside, or waiting patiently. If the behavior continues, we will discuss leash training with the client and refer you to a higher level of care.
Client Home Care Needs:
Matilda’s Mom Dog Walking & Pet Services, LLC will water up to 5 indoor house plants if the client is on vacation. Matilda’s Mom is not responsible for wilted, dead or otherwise unhealthy plants. Matilda’s Mom Dog Walking & Pet Services, LLC sitters will work hard to follow written instructions as precisely as possible, but cannot be responsible if the results are not favorable to the Client. Please place all indoor plants together on a waterproof surface in plain sight as your pet sitter is not responsible for water-damaged areas or missed plants.
Matilda’s Mom Dog Walkers & Pet Services, LLC is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to: electrical problems, leaks, and acts of nature. All repairs to home, related fees, will be paid by Client or fully reimbursed to Matilda’s Mom Dog Walkers & Pet Services, LLC within seven (7) days of Client’s return date.
Matilda’s Mom Dog Walkers & Pet Services, LLC is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of Matilda’s Mom Dog Walkers & Pet Services, LLC.
Matilda’s Mom Dog Walkers & Pet Services, LLC is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. Client agrees to secure home prior to leaving the premises. Matilda’s Mom Dog Walkers & Pet Services, LLC will attempt to re-secure the home according to Client instructions at the end of each visit.
Client is responsible for pet-proofing house and yard and security fences/gates/latches. Matilda’s Mom Dog Walkers & Pet Services, LLC will not be responsible for the safety of the pet(s) and will not be liable for the death, injury, disappearance or legal consequences of any pet(s) with unsupervised access to the outdoors (in addition to pools if applicable) in regard to unleashed care of Client’s dog(s).
Pet Illness/Veterinary Care/Restocking Supplies:
Client is responsible for updating their Vet Information in their Time to Pet Pet Profile. Client also must provide the vet with a release for Matilda’s Mom to aid pets in client absence. Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay Matilda’s Mom Dog Walking & Pet Services per hour should the sitter need to take the pet(s) to the vet including mileage to and from. If the sitter needs to restock supplies that the Client agrees to provide but that are not provided at the time of the sit (such as pet food or medication), Client agrees to pay Matilda’s Mom Dog Walking & pet Services a restocking fee as an add-on concierge service that can be booked through Time to Pet. If your pet is sick and elderly while in our care, a discussion and a plan about medical emergencies must be made should a pet succumb to his or her illness while you are
Special Needs Pet Sitting:
We are happy to provide medication to your pets. Client acknowledges that Matilda’s Mom will give injections/medications as instructed by the Client, however, we cannot guarantee the outcome of such injections. Client understands that Matilda’s Mom pet sitters are not licensed veterinary care professionals. We will care for special needs pets provided their condition is stable and Client provides us with accurate dosing instructions. Client understands the risks involved, and agrees that Matilda’s Mom will not be held liable for harm or death to pet(s) resulting from injections/medications. Client also holds Matilda’s Mom harmless in the event the pet(s) suffers adverse reactions or shock while Matilda’s Mom pet sitters are away from the Client’s home. We will not pet sit for acutely ill pets, pets with uncontrolled/untreated medical conditions, or any pets that are aggressive. We suggest the pet be boarded with a veterinarian or at a kennel. We will make every effort to administer medications that the pet(s) in our care requires. However, if the pet absolutely refuses to cooperate, Client authorizes and accepts charges for transport of pet(s) to the veterinarian and for veterinary administration of medications. In the event the pet continues to prevent us from medicating them, Client agrees to allow us to leave the pet with the vet, and accepts all charges. Matilda’s Mom is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the Client, from any veterinarian as chosen by the sitter, should Client’s own vet not be available. We will, of course, make an effort to contact the Client before veterinary care is sought, but reserve the right to have pets treated, in the event the Client and their emergency contact is unreachable. Matilda’s Mom will not be held responsible for the health/well-being of the pet should Client refuse veterinary care when pet sitter deems it is necessary. Matilda’s Mom is not responsible if, despite our best efforts, a pet refuses to eat, drink, accept medication, or to be walked. Pets that will not eat/drink or take medication will be transported to a vet, at the Client’s cost.
Emergency Care Policy:
In the event of a pet illness or other medical emergency and a specified vet is unavailable, the pet will be taken to the closest vet or Emergency Care Hospital. Client understands and agrees that attempts will be made to contact them in case of emergency, and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet’s health, safety and survival.
Client agrees to reimburse Matilda’s Mom for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport/taxi fee. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client’s animal which has not been properly vaccinated, it will be the Client’s responsibility to pay all costs and damages incurred by the victim. If a dog should bite an independent contractor, the client is responsible for arranging care, either a friend, family member or kenneling for the dog for the remainder of the visit series. The client will incur all costs related to the alternate care and medical expenses related to any injury.
Pet Care Plan/Home Details through Time to Pet:
It is up to the client to update their pet care plan and home care plan as needed. This includes, but not limited to: medications, feeding instructions, home care/address/keys/alarm codes/etc. We cannot consider a message or a text of changes a formal change to the pet care plan. All updates MUST be changed by the client in their pet care and home plan. Clients must review their home details and pet care plan(s) before visits for accuracy.
Extra Fees/Charges Policy:
Matilda’s Mom blocks times scheduled for your visit according to your request, and bills only for the time requested. Matilda’s Mom reserves the right to invoice/bill, a fee per 15 minutes or any portion thereof, for additional time spent overstated visit time that is necessary for the care of Client’s pet(s) and home. This includes service and time for the following, but not limited to: waiting for client to return home, all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement. The client will be held responsible for all expenses incurred and reimburse Matilda’s Mom upon return.
Client Relations Policies:
Client agrees to not solicit any Matilda’s Mom sitters for pet care, exclusive of Matilda’s Mom. Client agrees to inform Matilda’s Mom in the event that any of Matilda’s Mom sitters solicits business from client.
Matilda’s Mom has a strict zero tolerance policy for disrespectful, abusive, belittling, or of the like interaction from client to sitter or sitter to client. Matilda’s Mom reserves the right to end the contract should such a situation arise. Client reserves the right to end relations with Matilda’s Mom, should the client feel this policy is breached by sitter.
Outdoor Pet Policy:
All pets housed outdoors or with outdoor access must have adequate shelter with access to shade and water. Matilda’s Mom will not leave pets outdoors unattended without the dog door. There must be a hot weather plan in place when temperatures or exceed 90°. Dogs and cats must have updated tags. In the event, a pet escapes confinement, the Client understands and agrees that attempts will be made to contact them. If the Client is unreachable, Pet Sitter has permission to extend the visit to search for the pet as necessary. Dog walkers have the right to limit a dog walk length should temperatures exceed 90 degrees, or during heavy rains and thunderstorms. Dog walkers will continue the visit in the safety of the indoors during the remaining visit, wait out the rain, or take multiple breaks from walking.
Inclement Weather Policy:
In order to ensure the safety of Matilda’s Mom and clients, the Inclement Weather Plan is initiated when potentially dangerous weather conditions make it difficult to access clients’ homes. While this may be rare, this may be initiated during hurricane season for safety purposes and road closures. I announce the Inclement Weather Plan for that day and specific weather concerns via email. All clients should provide an emergency contact upon registration. With the usual rain or shine, we will be there. However, we will not walk if there is a torrential downpour or dangerous lightning; we do not want to put your dog(s) at risk. We also take into consideration how your dog feels about walking in the rain. Matilda’s Mom will make up the time by bringing the fun and exercise indoors, while trying to get them out for a quick potty break.
When the temperature exceeds 90 degrees, we may also limit time outside or divide the walk into two shorter walks. The comfort and safety of the dog in extreme heat, protection from hot pavements, and heat stroke avoidance is our main goal in these conditions. Plenty of water and cool down time will be provided after all walks.
Barking/Noise Disturbance to Building Complex/Disrupts Neighbors:
Matilda’s Mom has the right to add on services/time allotted or make alternative arrangements for pets (kennel) if a pet is causing noise (barking, whining/other) that disrupts the peace of the complex or to the neighbors. The client will be notified of the issue, and collectively we can find alternatives to alleviate the problem in the best interest of the pet, the Client, neighbors, and managing offices of the complexes. If the client is unreachable, the client agrees that Matilda’s Mom will take initiative to add additional hours to the visit, or taxi the pet to a local boarding facility. Client is responsible for any and all adjustments to their invoice.
Buddy Walks:
If you have a friendly neighboring pup that you would like a walk with, both dog owners must agree and a meeting with all parties is imperative to assure pup temperaments work together. We must confirm that both dogs are not aggressive and work well with one another. Screening is a must. Both parties will be charged standard rates.
Pet Transportation:
Matilda’s Mom Dog Walking & Pet Services, LLC cares deeply about the well-being of its clients and seeks to provide the best possible care. However, I understand that dogs can sometimes be injured or become ill during transportation and that animals, by nature, are unpredictable. Therefore, I have read, understand, and agree to the following: I understand that Matilda’s Mom Dog Walking & Pet Services, LLC will be providing transportation for my dog(s) and agree to exercise exceptional care of my dog(s) during transport. I knowingly recognize, accept, and assume all known and unknown risks in allowing my dog(s) to be transported. I acknowledge that this release is being relied upon by Matilda’s Mom Dog Walking & Pet Services, LLC to permit transportation of my dog(s) to and from a scheduled location, such as a veterinary facility, groomer, dog daycare, or group outing, etc. I accept any and all conditions and policies set forth associated with the activities and I hereby agree to comply with them. Matilda’s Mom Dog Walking & Pet Services, LLC may, at any time, refuse a dog transportation if the dog exhibits behavior that could be harmful to the dog, other dogs, or staff, such as: aggression or uncooperative behavior, high anxiety, refusal of dog to load into vehicle, or a condition or behavior rendering the dog generally not fit for transportation. We will not transport any pet that requires a muzzle or other restrictive device. I accept that Matilda’s Mom Dog Walking & Pet Services, LLC is not in any way responsible for any injury or illness while under their care. I will not hold Matilda’s Mom Dog Walking & Pet Services, LLC liable, financially or legally, for any physical, mental, or health issues that arise during or as a result of my dog’s transport.
Agreement
By booking services, you acknowledge that you have read, understood, and agree to all policies listed above.
Terms and Conditions
TERMS OF USE
Matilda’s Mom Dog Walking & Pet Services, LLC aspires to provide clear and updated terms of use for this website. We strongly encourage all users to carefully review our terms before using our site. Matilda’s Mom strives to remain current and reserves the right to update terms of use, and advises all users to continue to review terms as changes may apply. If you do not agree to these terms, please do not continue using this website.
TERMS & CONDITIONS
Matilda’s Mom Dog Walking & Pet Services, LLC and its contracted staff promise to provide the highest level of service to any and all pets under care of the pet sitter employed by Matilda’s Mom. Client is aware that pet(s) are instinctual in nature and not always controllable by the sitter even when the highest level of care is provided. Client releases Matilda’s Mom and its contracted staff from all liability for any unpredictable incidents (injury or escape, instigated fights or predatory behavior with other animals (domesticated or feral), home/property damage, personal injury or accidental death, etc.) while in Matilda’s Mom’s care. In addition, the Client is liable for injury or damage to Third Parties. The above waiver of liability in favor of Matilda’s Mom Dog Walking & Pet Services, LLC shall not apply or be effective if Matilda’s Mom conduct in providing its pet care services is found to be grossly negligent, reckless, or if there is intentional misconduct. Client authorizes Matilda’s Mom to take photos of Client’s pet for documentation, social media, and updates on visits sent directly to the client. All photos taken by Matilda’s Mom are owned property of Matilda’s Mom.
Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter’s care. Pet Sitter is entrusted to use the best judgment in caring for the pet(s) and home, in the event of an emergency situation, inclement weather, or natural disaster. Matilda’s Mom and its contracted staff will be held harmless for consequences related to such decisions.
PRIVACY POLICY
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, pet information, or other details to help you with your experience. Matilda’s Mom maintains appropriate data collection, storage, processing practices, and security measures to protect User information against unauthorized access, alteration, destruction or disclosure.
Confidentiality is of utmost importance to us. Matilda’s Mom does not sell, trade or rent User personal identification information with others. Non-personal identification may be shared with our business partners, trusted affiliates and advertisers for the purposes of personalizing your experience, improving the Website, improving customer service, sending periodic emails and similar activities. At any time you may contact Matilda’s Mom with any privacy questions or concerns you may have. You also may ask at any time to see the personal data that you have given us and request correction or deletion. We aim to protect the security of your personal data by use of appropriate measures and processes.
Message and data rates may apply.
You can opt out of messaging by replying STOP or UNSUBSCRIBE. You may also submit your opt-in or opt-out on our contact form found here: https://www.Matildasmom.com/contact. For more and information and support on how to opt-out of SMS, reply “HELP”.
Matilda’s Mom Dog Walking & Pet Services, LLC Terms and Conditions
Matilda’s Mom Dog Walking & Pet Services, LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.
Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email rental agreement, or third party-reservation systems.
Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.
Data security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, specially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies. You will receive messages as needed based on your preferences. Contact Matilda’s Mom Dog Walking & Pet Services, LLC at (919) 322-9780 or jmori345@gmail.com.com for HELP or STOP receiving messages.
Opt-out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUSCRIBE. After Unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-sharing clause: We do not share your data with third parties for marketing purposes. Matilda’s Mom Dog Walking & Pet Services LLC will not sell, rent, or share the collected mobile numbers.